Last updated: September 2026
These Client Sign-Up Terms and Conditions ("Terms") govern your registration and use of the Insights by SavannaCX platform (insights.savannacx.co.ke), a client dashboard for accessing customer experience solutions such as Mystery Shopping, Brand Audits, Surveys, UX Assessments, and CX Training. By signing up, you agree to these Terms, our Privacy Policy, and Data Protection Policy.
By registering for an account, you agree to comply with these Terms, our Privacy Policy, Data Protection Policy, and any applicable guidelines. Continued use of the platform constitutes acceptance of any updates to these Terms.
You must be at least 18 years old and authorized to act on behalf of your organization or as an individual client to register. You confirm your legal capacity to enter binding agreements under Kenyan law.
You must provide accurate and complete information (e.g., name, email, company details) during registration. You are responsible for maintaining the confidentiality of your login credentials and all account activity. Account sharing or transfer without our consent is prohibited.
You agree to use the platform solely for lawful business purposes. Misuse, including providing false information or unauthorized access, is strictly prohibited and may result in account termination.
All platform content, software, and trademarks (e.g., Insights by SavannaCX, Mystery Shopping, Surveys) are owned by SavannaCX and protected by copyright and trademark laws. You are granted a limited, non-transferable license for internal business use.
Registration is free. Fees for services (e.g., surveys, audits) will be clearly communicated before engagement, per our Payment Policy. Non-payment may lead to account suspension.
We may suspend or terminate your account for breaches of these Terms, fraudulent activity, or misuse of the platform. Termination may result in loss of access to data.
SavannaCX is not liable for indirect, incidental, or consequential damages arising from platform use, including data loss or service interruptions.
We process your data in compliance with Kenya’s Data Protection Act and GDPR, as outlined in our Privacy Policy and Data Protection Policy. We use industry-standard security measures and do not sell your data. You have rights to access, correct, or delete your data.
These Terms are governed by the laws of the Republic of Kenya. Disputes will be resolved through arbitration or courts in Nairobi.
For inquiries, contact us at: privacy@savannacx.co.ke